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Frequently Asked Questions

To help you, we’ve gathered a list of questions frequently asked by visitors and guests of Skyway Monte Bianco



WHEN IS THE TICKET OFFICE OPEN?
The ticket office opens half an hour before the first ride up and close half an hour before the last ride. For further information, please see the ASCENT SCHEDULES page.
WHAT CAN I DO IN COURMAYEUR/THE VALLEY?
The Courmayeur/The Valley station awaits you for the stat of your ascent. Here you will find the Café des Alpinistes, indoor and outdoor car parks, bus parking and left luggage. Here you will also find the hill with the Alpine cherry trees. This is a project in collaboration with CVA Energie and RAV that aims to repopulate the hill with wild cherry trees to restore it to its original splendour. Not only, the more important goal is to re-oxygenate Mont Blanc.
WHAT CAN I DO AT PAVILLON/THE MOUNTAIN IN SUMMER?
The Pavillon/The Mountain station gets you ready for your final step. Here you will find a modern station to explore both inside and out. There are three exhibitions in the rooms inside the station: Hangar 2173 , which tells the story of the cable car, the exhibition dedicated to Paul Helbronner, after whom the top station is named, and the display of RIVA motorboats. Next door, you will find the entrance to the Alpine cinema, which shows films about the construction of the cable car and Valle d’Aosta. You will also find two food point: the Alpine Restaurant (basement floor), offering the option of eating outside, and the Mountain Bar (ground floor). Here you will also find the Cave Mont Blanc, an experiment in mountain wine making and the boutique with souvenirs from the mountains. In the summer, the outdoor area is all about sunshine and a pure air, its large terrace furnished with comfortable deckchairs for enjoying a pause with breath-taking views. All around the station exit there are tables and chairs where you can chill out and enjoy the view. Finally, here you will find the ‘Saussurea’ botanical garden with more than 900 species of plants and flowers from all over the world.
WHAT CAN I DO AT PAVILLON/THE MOUNTAIN IN WINTER?
The Pavillon/The Mountain station gets you ready for your final step. Here you will find a modern station to explore both inside and out. There are three exhibitions in the rooms inside the station: Hangar 2173, which tells the story of the cable car, the exhibition dedicated to Paul Helbronner, after whom the top station is named, and the display of RIVA motorboats. Next door, you will find the entrance to the Alpine cinema, which shows films about the construction of the cable car and Valle d’Aosta. You will also find two food point: the Alpine Restaurant (underground floor) and the Mountain Bar (ground floor). Here you will also find the Cave Mont Blanc, an experiment in mountain wine making and the boutique with souvenirs from the mountains. In the winter, the outside area is all about exploring in the snow: the “Tor di Pavillon” route is about a kilometre and a half long and the Walk into Infinity can also be covered in snow shoes. The trail is groomed when snow conditions allow. On sunnier days, you can stay outside to enjoy the sun and crisp air.
WHAT CAN I DO AT POINTE HELBRONNER/THE SKY?
The Pointe Helbronner/The Sky station is where your ascent ends. Here you will find a station shaped like a crystal and a few panoramic terraces. Inside the station you will find a room dedicated to Mont Blanc crystals and just next door, the Feltrinelli bookshop at 3466 m asl. During the summer, this is also the departure point for the Panoramic Mont Blanc, which connects Pointe Helbronner to the Aguille du Midi station on the French side. Next door to the crystal room, you can admire the views from a suspended terrace: Sky Vertigo. Here you will also find the Kartell Panoramic Bistro, which offers bar and restaurant service. Outside are panoramic terraces and the circular terrace with the last step up to the sky, higher up than all the others, offers a 360° view of the whole Alpine range.

HOW DO I BUY AN ONLINE TICKET (ROUND TRIP AND/OR OTHER SERVICES)?
€55 full-price tickets bought online are valid until 6 November 2022. To buy, go to the BUY section on our website and select the type of ticket, total number of people, date and time of your experience. Add your purchase to your cart and complete the operation in the section “Register” by entering an email and a password to receive your tickets via email. If you are already registered on our website, complete the operation in the “Sign in” section using your login credentials. Select how you want to pay and complete payment. You will receive an email with your tickets in PDF format with confirmation of the date and time. The tickets are not personal. You can also add a breakfast, an aperitif or a lunch at the Kartell Panoramic Bistro at Pointe Helbronner or at the Alpine Restaurant at Pavillon, again in the BUY section on our website. Breakfast and aperitif both cost €10 and cannot be booked. At the Alpine Restaurant at Pavillon a 2-course lunch (not including drinks) costs €20 and a 3-course lunch (not including drinks) costs €30; at the Kartell Panoramic Bistro at Pointe Helbronner, a 2-course lunch (not including drinks) costs €25 and a 3-course lunch (not including drinks) costs €35.
HOW DO I BUY AN OPEN TICKET?
Open tickets can be bought in the “GIFT PACKAGES” section. These tickets are valid for 1 year from purchase (the recipient must make a free booking to choose the date of their visit). To buy, go to the BUY section on our website and select “gift packages”. Three options are available: . Monte Bianco Food Experience which includes the cable car ride up and a 2-course lunch (drinks not included) in either the Alpine Restaurant or the Kartell Panoramic Bistro (subject to availability) at a cost of €80 per person; . Skyway Higher Experience which includes the cable car ride up (the cost will depend on the type of ticket); . Skyway Romantic Experience, which includes the cable car ride and an aperitif in a bar of your choice at a cost of €140 for 2 people. Add your purchase to your cart and complete the operation in the section “Register” by entering an email and a password to receive your tickets via email. If you are already registered on our website, complete the operation in the “Sign in” section using your login credentials. Select how you want to pay and complete payment. You will receive an email with your tickets in PDF format with confirmation of the date and time but without the price. The tickets are not personal.
HOW DO I BUY A REFUNDABLE TICKET?
Refundable tickets can be bought directly on our website and the refund can be requested until 31 October 2022 using the dedicated form attached to the ticket that you can download from the link given on the ticket itself. A refundable ticket costs €7 more than a normal ticket and you will only be refunded the actual cost of the normal ticket. To buy, go to the BUY section on our website and select “R/T Pontal-P.Helbronner Refundable”, then select the type of ticket, total number of people, date and time of your experience. Add your purchase to your cart and complete the operation in the section “Register” by entering an email and a password to receive your tickets via email. If you are already registered on our website, complete the operation in the “Sign in” section using your login credentials. Select how you want to pay and complete payment. You will receive an email with your tickets in PDF format with confirmation of the date and time. The tickets are not personal. We remind you that refunds must be requested via email to info@montebianco.com by 31 October 2022 using the dedicated form.
ARE THERE ANY CONCESSIONS FOR DISABLED VISITORS?
Visitors with 70% or more disability and their registered carers are entitled to a 50% discount. This ticket cannot be purchased online. You must make a free booking in the BOOK section on our website and then buy your ticket directly at the ticket office, claiming your discount with presentation of the disability certificate.
CAN I BRING MY DOG? HOW MUCH DOES IT COST?
Dogs can access all the areas at the stations (including the restaurants), apart from the botanical garden where staff are on hand to take care of them and the Panoramic Mont Blanc. Muzzles and leads must be used at all times. A dog ticket costs €7.
WE ARE A GROUP OF PEOPLE AND WOULD LIKE A QUOTE FOR OUR TICKET AND/OR LUNCH. WHAT SHOULD WE DO?
If you need a group quote for the cable car ride and possibly lunch as well, you can write an email to us at info@montebianco.com. Groups of at least 20 people are entitled to a 15% discount on the price of their tickets, with one free ticket for every 20 paying and the payment must be made in a single transaction (cash or electronic). Please note while this group discount is not applied in August, you will still get one free ticket for every 20 paying.
HOW DO I BUY TICKETS WITH DISCOUNTS?
Discounts only apply to certain dedicated categories and this type of ticket cannot be purchased online. You must make a free booking in the BOOK section on our website and buy your tickets directly at the ticket office before your ascent.
CAN I BUY A SPA PACKAGE ONLINE?
You cannot buy the Spa + Skyway Monte Bianco package online. To book, you must first book your Spa experience and then your Skyway Monte Bianco experience (in the BOOK section). Remember that the two experiences must take place on the same day or on two consecutive days. Once you have made both free bookings, you will buy the package on the day at the first place of your experience. At the Spa, you will be given a ticket that is also valid for Skyway Monte Bianco. Here, we will give you a voucher for the spa and the ticket for your cable car ride. The package costs €89 per person.
CAN I BUY A FAMILY PACKAGE ONLINE?
Family packages can be bought by families comprising: 2 adults and 2 children aged between 8 and 17 at a cost of €170. Extra children aged between 8 and17 can be added at €28 each. There is also a refundable option for this type of ticket. To buy, go to the BUY section on our website and select “FAMILY TICKETS”, then select the type of ticket, date and time of your experience. Add your purchase to your cart and complete the operation in the section “Register” by entering an email and a password to receive your tickets via email. If you are already registered on our website, complete the operation in the “Sign in” section using your login credentials. Select how you want to pay and complete payment. You will receive an email with your tickets in PDF format with confirmation of the date and time.
WHAT IS AN EARLY BOOKING TICKET?
An Early Booking ticket gives you 30% discount on the cost of a round-trip to Pointe Helbronner. This ticket must be bought at least 10 days before the date of use, it has a fixed date and cannot be refunded or used for another date. The rides up and down must also be made on the same day. To buy, go to the BUY section on our website and select “EARLY BOOKING”, then select the total number of people, date and time of your experience. Add your purchase to your cart and complete the operation in the section “Register” by entering an email and a password to receive your tickets via email. If you are already registered on our website, complete the operation in the “Sign in” section using your login credentials. Select how you want to pay and complete payment. You will receive an email with your tickets in PDF format with confirmation of the date and time.
WHAT IS A VIP PACKAGE?
The VIP package offers you the experience of a cable car ride up in the company of a specialist tourist guide. In addition to the guided visit, the package also includes an aperitif and an Alpine lunch at the Kartell Panoramic Bistro. You will also receive a free copy of the book “Il respiro del cielo” (The breath of the sky). The VIP package is valid for 2 people, cannot be refunded and the date chosen when purchasing cannot be moved either forward or back. To buy, go to the BUY section on our website and select “VIP PACKAGE”, then select the date of your experience and enter 1 as the quantity. Add your purchase to your cart and complete the operation in the section “Register” by entering an email and a password to receive your tickets via email. If you are already registered on our website, complete the operation in the “Sign in” section using your login credentials. Select how you want to pay and complete payment. You will receive an email with the tickets in PDF format.
WHAT IS THE INFINITY TABLE?
The Infinity Table is the special exclusive table at the Kartell Panoramic Bistro at Pointe Helbronner. It is reserved for two people who wish to share lunch at the lowest point of the sky. To buy, go to the BUY section on our website and select “Infinity Table”, then select the date of your experience and enter 1 as the quantity. Add your purchase to your cart and complete the operation in the section “Register” by entering an email and a password to receive your tickets via email. If you are already registered on our website, complete the operation in the “Sign in” section using your login credentials. Select how you want to pay and complete payment. You will receive an email with your tickets in PDF format with confirmation of the date and time. We remind you must add tickets for the cable car ride up to Pointe Helbronner to your Infinity Table tickets. You can buy these in the BUYsection. We remind you that you cannot change your Infinity Table booking and that the tickets are not refundable.
WHAT SHOULD I DO IF I DO NOT RECEIVE MY TICKETS BY EMAIL?
If you have you not received your tickets by email, you can also find them in the “My account” section under“Order history” by logging in to the website. Click on “See” and it will show you the QR codes. If your order is green, it means that it was successful; if it is orange it means that is currently suspended and the tickets have not been issued. If your order is still orange, try closing everything and logging in again.
WHAT SHOULD I DO IF I CANNOT PRINT MY TICKETS BOUGHT ONLINE?
You do not need to print your tickets. Do not worry, they can be scanned off your device at the turnstile.
HOW DO I MAKE AN ONLINE BOOKING (ASCENT AND/OR OTHER SERVICES)?
Booking is obligatory and free of charge if you already have a ticket for your ride up and/or lunch (in this case you don’t need to enter the ticket codes when booking) or if you are eligible for a discount that cannot be applied to an online purchase. We remind you that your booking can be changed up to a maximum of 5 times directly on the website.
IF I BUY/BOOK A TICKET FOR A SPECIFIC TIME, CAN I USE IT AT A DIFFERENT TIME?
If you cannot get here by the time you have booked you can come anyway and wait for the first available ride. If, instead, due to circumstances beyond your control, you cannot come, we ask you to send us an email notifying us of your cancellation. Once you have picked a new date for your visit you can then make a new booking online. PLEASE NOTE: not all types of ticket allow you to change your booking. Before buying your ticket, please read all the information carefully.
IF I BUY A ROUND TRIP TICKET, CAN I REPEAT A STAGE OF THE RIDE?
No, you cannot as your ticket allows you to travel each stage only once. If you make a restaurant booking, you can however stop at the intermediate Pavillon station on both your outward and return journey, but you can only ride up to the top station at Pointe Helbronner once.
HOW DO I CHANGE AND/OR CANCEL MY BOOKING?
You can change your cable car ride and lunch booking yourself, up to 5 times, directly on our website. In the BOOKsection, click on MODIFY YOUR RESERVATION, enter your booking ID and change your booking, entering a new date and time for your experience. You will receive an email confirming the details for your new booking. To cancel your booking, instead please send us an email to info@montebianco.com indicating the order ID (6-) of the /booking/s you wish to cancel.
HOW LONG CAN I STAY AT THE POINTE HELBRONNER AND PAVILLON STATIONS?
In order to help us organise visitor flows, your stay at Pointe Helbronner is limited to a maximum of an hour and a half from your departure. This limit does not apply if you have a food voucher for the restaurant at Pointe Helbronner or Pavillon, if you are a mountain climber and/or you come up to Aiguille du Midi with the Panoramic Mont Blanc cable car. In this latter case, you will be given your descent time when you leave which will be cancelled at Pointe Helbronner). In all other cases, you will be asked to ride directly up to Pointe Helbronner , changing cable car at the intermediate Pavillon station and, on your ride down, to stop at Pavillon to visit the station where you have no time limit until the cable car closes and can come back down when you like, with a cable car every 15 minutes. You do not need to book your descent.
HOW LONG DOES IT TAKE TO GET TO POINTE HELBRONNER?
It takes about 20 minutes to Pointe Helbronner, on two consecutive cable car rides lasting about 10 minutes each. You must get off at Pavillon station and take the steps, following signs for Pointe Helbronner.
ARE THERE ANY ARCHITECTURAL BARRIERS INSIDE THE STATIONS? IS THERE WHEELCHAIR AND PUSHCHAIR ACCESS?
No, there are no architectural barriers and the entire station is accessible for the disabled and pushchairs, apart from the second terrace at Pointe Helbronner as the only way up is a flight of steps. Inside the cable car there are places reserved for wheelchairs and those with pushchairs will be asked to close them to ensure they take up as little room as possible.
DOES THE VISIT POSE ANY PARTICULAR DIFFICULTIES FOR CHILDREN, PREGNANT WOMEN, THE ELDERLY, ETC.?
No, no particular difficulties, but we do advise you to seek medical advice for very small children (we do not recommend taking babies under a year old up the mountain), the elderly, pregnant women and anybody with heart or blood pressure problems.
WHERE ARE THE FOOD POINTS?
The first food point you will come to is the Café des Alpinistes at the departure station. This bar serves coffee, hot drinks, sandwiches and cold dishes. Here you can have breakfast and/or an aperitif bought online without the need to book. At the intermediate Pavillon station at 2,173 m asl, you will find the Mountain Bar, which serves coffee, hot drinks and sandwiches. Here you can have breakfast and/or an aperitif bought online without the need to book. Here you will also find the Alpine Restaurant, which offers restaurant service, subject to booking. At the top Pointe Helbronner station, at 3,466 m asl, you will find the Kartell Panoramic Bistro, with bar and restaurant service. The bar serves coffee, hot drinks and sandwiches. Here you can have breakfast and/or an aperitif bought online without the need to book. The Kartell Panoramic Bistro also offers a restaurant service, subject to booking.
WHERE IS THE BOTANICAL GARDEN?
The “Saussurea” botanical garden is at the intermediate Pavillon station. Once you reach the station, the exit on the right leads directly to the garden. Entry to the botanical garden is included in your round trip ticket for Pointe Helbronner or for Pavillon. The garden is open from June to September. Since summer 2019, it has been partially accessible also for wheelchairs.
WHERE IS THE FELTRINELLI BOOKSHOP?
The Feltrinelli bookshop is at the top Pointe Helbronner station (1st floor). Here, the books are sorted by topic, referring to different aspects of Valle d’Aosta and its mountains and there is also a small section selling souvenirs.
WHERE IS THE RIFUGIO TORINO?
The Rifugio Torino is under the Pointe Helbronner station at 3,375 m asl. There are two lifts behind the stairs on the floor you arrive at when you get to Pointe Helbronner. Press the button for the underground floor (-1) and you will come out in a tunnel that takes you to the terrace in front of Rifugio Torino and to the refuge itself.
CAN I GO ON THE GLACIER? IS THERE A SIGNPOSTED TRAIL?
At Pointe Helbronner you are high up in the mountains with all the relative hazards. To get to the glacier you must therefore have mountaineering skills and the right equipment. The only routes starting at Rifugio Torino are mountain trails giving direct access to the glacier. The only routes starting at Skyway Monte Bianco are mountaineering and off-piste trails that are neither signposted nor monitored nor protected from typical risks such as avalanches and rockfalls.
ARE THE TRAILS GROOMED IN THE WINTER?
No, there are no groomed trails, just mountaineering and off-piste trails that are neither signposted nor monitored nor protected from typical risks such as avalanches and rockfalls.
È POSSIBILE EFFETTUARE LA TRAVERSATA COURMAYEUR – AIGUILLE DU MIDI O COURMAYEUR - CHAMONIX?
La Panoramic Mont Blanc, la cabinovia che attraversa il ghiacciaio, è aperta solo nel periodo estivo. questo impianto è gestito dalla società francese Compagnie du Mont Blanc. Noi gestiamo la tratta Courmayeur – Punta Helbronner e quindi, nei periodi di apertura, potrai acquistare il biglietto per il restante percorso solo presso le casse della Compagnie du Mont Blanc a Punta Helbronner. Non puoi prenotare o acquistare in anticipo i biglietti per la funivia francese poiché le condizioni meteo giornaliere ne determinano l’apertura o la chiusura. ogni mattina viene comunicato alle nostre biglietterie lo stato dell’impianto e potrai quindi informarti direttamente prima di partire da Courmayeur. Per informazioni sui prezzi e sul periodo di attività ti consigliamo di consultare il sito: https://www.montblancnaturalresort.com/fr/.
IS THE SKYWAY EXPERIENCE INCLUDED IN MY SKIPASS?
If you have a multi-day ticket valid for the Courmayeur ski area, your ski pass will include 1 or 2 or 3 days to use in another of the valley’s ski areas, including a Skyway ascent, depending on how many days’ validity your ski pass has (use this link to check the number of days available with your ticket). If you have a ski pass, you have to book, free of charge, the date and time of your visit (within the start and end date of your ski pass) in the BOOK section on our website.
CAN I MAKE THE COURMAYEUR – AIGUILLE DU MIDI OR COURMAYEUR - CHAMONIX CROSSING?
The Panoramic Mont Blanc, the cable car that crosses over the glacier, is only open in the summer. We only manage the Courmayeur – Pointe Helbronner stretch and so, when it is open, you can buy a ticket for the rest of the journey only at the Compagnie du Mont Blanc ticket office at Punta Helbronner (1st floor). You cannot book or buy tickets for the French cable car in advance as the daily weather conditions dictate when it operates. They notify us every morning as to whether it is open or closed and you can therefore enquire directly before you leave Courmayeur. For information regarding costs and opening times, we advise you check the website: https://www.montblancnaturalresort.com/fr/.
WHAT SHOULD I WEAR?
The stations are all heated but, the outside temperature varies greatly from season to season. During the summer, temperatures at Pavillon can reach 20-25°C or higher. At Pointe Helbronner, they may reach 10°C or higher and there may be very strong wind. So during the summer we would advise you wear layers, taking off or adding clothes as the wind or sun dictate. During the winter, Pavillon usually has a temperature of around 0°C but this may rise to 10-15°C on very sunny days. At Pointe Helbronner, the temperature is usually below zero centigrade with the possibility of strong wind. For this season, we recommend winter clothing with heavy outer layers that can be removed inside the stations, especially when using the restaurants. Whatever the season, you should always have sun cream and sunglasses with you.
DO YOU OFFER ANY PARTNER DISCOUNTS?
Yes, we have agreements with various local operators. For more information and conditions see our Partner page
WHAT IS THE “SAVE THE GLACIER” PROJECT?
“Save The Glacier” is a project to safeguard the Mont Blanc massif and its surrounding area and the mission of Skyway Monte Bianco is to protect this delicate ecosystem, with sustainable actions that respect the environment and man. This is why, in 2019, we decided to be the first cable car system in Italy to draw up a Sustainability Report, a document that summarises the results we have achieved in these 5 years of activity and outlines our sustainability strategy to reach certain defined social, economic and environmental goals in the future. The hill of Alpine cherry trees that you will find next to the departure station is part of this project. To save the glaciers, Skyway Monte Bianco and Fort Bard are also working together with an innovative communication project at Green Pea, the world’s first Green Retail Park dedicated to respect for the environment.
CAN I TAKE PICTURES/VIDEOS WITH A DRONE?
No, as security reasons drone flights are not allowed in areas where there are a lot of people. Furthermore, we do not authorise the use of drones due to the presence of suspended cables.
HOW DO I GET TO THE DEPARTURE POINT FOR THE CABLE CAR?
On the motorway, take the first exit for Courmayeur and continue for about 3 km along the SS26 state road (towards the Mont Blanc tunnel). You will see our structure on your right. From the centre of Courmayeur, take the SS26 state road and continue north for 2 km (towards the Mont Blanc tunnel). You will see our structure on your right. From the Mont Blanc tunnel, follow the SS26 state road for about 1 km and you will see our structure on your left. Our address is Strada Statale 26 dir, n. 48 – Entrèves. For more info, see the How to reach Skyway Monte Bianco page.
DO YOU HAVE DEDICATED PARKING? WHERE CAN I PAY FOR MY TICKET AND HOW MUCH DOES IT COST?
Yes, there are two dedicated car parks: an outdoor one in front of the station (50 spaces) and an indoor underground one (300 spaces). You must take a ticket as you enter the car park and you can pay it at the machine as you leave, with a contactless card, or at the automatic payment points. These points are located in the corridor between the bar and the ticket office and in the entrance to the car park to the left of the bar. The first half hour is free, after that each hour costs €1 up to a maximum of €5 for the entire day. A 24-hour stay costs €10. These car parks do not have places for motorhomes and LPG cars must use the outdoor car park only. Should you lose your ticket, you will have to pay a lost ticket fee of €20.
ARE THERE ANY DISABLED PARKING SPACES? HOW DO THEY WORK?
Yes, we have disabled parking spaces. There is one in the outdoor car park and 9 in the indoor car park. At the end of your visit, just take your parking ticket to the machines together with your disabled driver’s badge.


Skyway Monte Bianco

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